100% pure Australian honey

Ph no. (02) 6851 1155

FAQ

Shipping & Returns

Sales to an Australian Address

  • All prices include GST if applicable
  • $10.00 will be added to your order to cover packaging, handling and postage.
  • Shipping by registered post with Australia Post
  • Prices are as stated on our website at the time of ordering.
  • Goods will only be dispatched after full payment has been received and processed

Sales to address outside Australia

  • All prices charged exclude GST
  • Packaging, handling and freight will be charged as per Australia Post rates, advised to customer and agreed by customer before goods dispatched.
  • Shipping by airmail with Australia Post
  • Prices are as stated on our website at the time of ordering, less any GST
  • Goods will only be dispatched after full payment has been received and processed

Exclusions

  • Western Australia – Please note that unfortunately we are unable to post honey to WA because of quarantine laws in your state. You can still order Royal Jelly, Propolis Capsules and Propolis Candy.
  • New Zealand – No honey or bee products can be sent to New Zealand.
  • New Caledonia – No honey or bee products can be sent to New Caledonia.
  • Fresh Royal Jelly can only be sent within Australia.
  • Malaysia – Royal Jelly cannot be sent to Malaysia.

Returns Policy

Please choose carefully as we are unable to accept return of any products purchased online.

 

Common questions about honey

At what age can an infant have honey?

Medical professionals recommend to avoid giving honey to infants under the age of 12 months, due to a very small risk of infant botulism. Although we know of no instances where our honey has caused infant botulism, we suggest a precautionary approach and only feed honey to infants over 12 months. As with all health matters, we advise you seek the advice of a qualified medical professional and follow their recommendations. Read More…

Why does honey crystalise?

Also referred to as candying, this is a natural process – it is not an indication the honey is “off” or of low quality. Honey has a simple composition – mainly sugar and water – and this natural, low-moisture state deters bacteria and yeast (hence it’s long shelf life). However, this inherent dryness can also lead to crystallization – where the honey becomes thick and cloudy. This process can occur anywhere from a few weeks to a few months after honey has been bought, and is easily remedied by placing the honey container in a bowl of hot (not boiling) water for a few minutes. Read More…

What is the shelf life of honey?

Honey, when kept properly, can have an indefinite life span. For example, honey was found in 2,000 year-old Egyptian pyramids, and it was still edible. Our honey has a packaged date and a best before date printed on the container; as of January 2014 this will be five years. However this is to satisfy international labelling legislation (as we ship all over the world) – our honey is 100% pure and doesn’t actually expire. Honey is a sweet food made by bees using the nectar from flowers. It is the only natural food that, as long as it is kept in its pure and natural state, does not spoil.